Shipping policy

At Stevensheri, we are committed to providing reliable shipping, transparent delivery information, and a smooth shopping experience.

Shipping Destinations

We currently ship to the following countries:

  • United States
  • United Kingdom
  • Canada
  • Australia
  • New Zealand

Shipping availability is confirmed at checkout.

Shipping Origin

Orders are shipped from our fulfillment centers based on product availability and destination, including international fulfillment facilities.

Order Processing Time

  • 1–3 business days (Monday through Friday)
  • Orders are not processed on weekends or public holidays

Orders placed before 5:00 PM (EST) may begin processing the same business day, depending on order volume and availability.

Delivery Time

  • Transit Time: 6–10 business days
  • Total Delivery Time: 7–13 business days (processing + shipping)

All delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • Destination and regional logistics
  • Customs clearance procedures
  • Carrier delays
  • Weather conditions
  • Peak shopping periods

Shipping Costs

  • Free Standard Shipping on all orders
  • No minimum purchase required

Order Tracking

Tracking information will be sent by email after your order has shipped.
Please allow 1–3 business days for tracking updates to become active.

If you do not receive tracking information, please contact us for assistance.

Incorrect Shipping Address

Please ensure your shipping address is accurate when placing your order.

  • If your order has not shipped, we may be able to update the address
  • If your order has already shipped, changes may not be possible

If an incorrect or incomplete address is provided, we will make reasonable efforts to assist. However, delays or additional fees may apply.

Lost, Damaged, or Delayed Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us within 7 days of the expected or confirmed delivery date.

We will assist in working with the shipping carrier to investigate the issue.

If a package is confirmed lost in transit, a replacement or refund may be offered in accordance with our Return & Refund Policy.

Duties and Taxes

International orders may be subject to import duties, taxes, or customs fees depending on destination regulations.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Returns and Refunds

For information regarding returns, exchanges, and refunds, please refer to our Return & Refund Policy.

Contact Information

Stevensheri
206 Williamson Rd SE
Roanoke, VA 24011
United States

Email: info@stevensheri.com
Phone: +1 540-202-3383

Customer Support

  • Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
  • Response Time: 24–48 business hours

For faster assistance, please include your order number and inquiry details.

Final Notes

By placing an order with Stevensheri, you agree to this Shipping Policy.