Refund policy
At Stevensheri, returns are accepted within 30 days from the date of delivery.
Return Eligibility
To be eligible for a return, items must:
- Be unused and unworn
- Be in original condition
- Be returned with original packaging and tags
Items that do not meet these requirements may not be accepted.
Non-Returnable Items
Returns are not accepted for:
- Used or damaged items not caused by our error
- Items returned without original packaging or tags
- Final sale items, where applicable
How to Start a Return
To request a return, please contact:
Please include your order number and reason for the return.
Return instructions will be provided after review.
Returns sent without prior authorization may not be processed.
Return Shipping
Customers are responsible for return shipping costs for standard returns.
If an item is defective, damaged, or incorrect, we will cover the return shipping costs.
Original shipping fees (if any) are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
After verification, a replacement or refund will be provided.
Refunds
Once returned items are received and inspected:
- Approved refunds will be issued to the original payment method
- Refunds are processed within 5–10 business days
Refunds are issued for returns that meet the eligibility requirements stated in this policy.
Lost or Undelivered Orders
If your order is confirmed lost in transit or not delivered, a replacement or refund will be provided.
Order Cancellation
Orders may be canceled before shipment.
Once shipped, orders cannot be canceled but may be returned under this policy.
Contact Information
Stevensheri
206 Williamson Rd SE
Roanoke, VA 24011
United States
Email: info@stevensheri.com
Phone: +1 540-202-3383
Final Notes
By placing an order with Stevensheri, you agree to this Return & Refund Policy.
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